Airline

Best Award — British Airways - Executive Club
Best Award Redemption — Southwest Airlines - Rapid Rewards
Best Bonus Promotion — American Airlines - AAdvantage
Best Customer Service — Midwest Airlines - Midwest Miles
Best Elite Level — Alaska Airlines - Mileage Plan
Best Member Communications — Alaska Airlines - Mileage Plan
Best Web Site — Alaska Airlines - Mileage Plan
Program of the Year — Alaska Airlines - Mileage Plan

Hotel

Best Award — InterContinental Hotels Group - Priority Club Rewards
Best Award Redemption — Hilton - HHonors
Best Bonus Promotion — InterContinental Hotels Group - Priority Club Rewards
Best Customer Service — Marriott Hotels - Marriott Rewards
Best Elite Level — Marriott Hotels - Marriott Rewards
Best Member Communications — Marriott Hotels - Marriott Rewards
Best Web Site — Marriott Hotels - Marriott Rewards
Program of the Year — Marriott Hotels - Marriott Rewards

Best Affinity Credit Card — Starwood Preferred Guest American Express

Airline

Best Award — Virgin Atlantic Airways - Flying Club
Best Award Redemption — Etihad Airways - Etihad Guest
Best Bonus Promotion — Etihad Airways - Etihad Guest
Best Customer Service — Virgin Atlantic Airways - Flying Club
Best Elite Level — Delta Air Lines - SkyMiles
Best Member Communications — Etihad Airways - Etihad Guest
Best Web Site — Etihad Airways - Etihad Guest
Program of the Year — Virgin Atlantic Airways - Flying Club

Hotel

Best Award — Hilton - HHonors
Best Award Redemption — Hilton - HHonors
Best Bonus Promotion — Marriott Hotels - Marriott Rewards
Best Customer Service — Hilton - HHonors
Best Elite Level — Marriott Hotels - Marriott Rewards
Best Member Communications — Marriott Hotels - Marriott Rewards
Best Web Site — Starwood - Starwood Preferred Guest
Program of the Year — Starwood - Starwood Preferred Guest

Best Affinity Credit Card — Lufthansa Miles & More Credit Card

Airline

Best Award — Virgin Blue Velocity
Best Award Redemption — Virgin Blue Velocity
Best Bonus Promotion — Kingfisher Airlines - King Club
Best Customer Service — Kingfisher Airlines - King Club
Best Elite Level — Jet Airways - Jet Privilege
Best Member Communications — Virgin Blue Velocity
Best Web Site — Virgin Blue Velocity
Program of the Year — Virgin Blue Velocity

Hotel

Best Award — Starwood - Starwood Preferred Guest
Best Award Redemption — Starwood - Starwood Preferred Guest
Best Bonus Promotion — Hilton - HHonors
Best Customer Service — Hilton - HHonors
Best Elite Level — Starwood - Starwood Preferred Guest
Best Member Communications — Starwood - Starwood Preferred Guest
Best Web Site — Marriott Hotels - Marriott Rewards
Program of the Year — Starwood - Starwood Preferred Guest

Best Affinity Credit Card — Virgin Blue Velocity NAB Gold Card American Express/Visa

Industry Impact Award — United Airlines - Mileage Plus
Industry Impact Award — Continental Airlines - OnePass