Airline

Best Award — Southwest Airlines - Rapid Rewards
Best Award Redemption — Southwest Airlines - Rapid Rewards
Best Bonus Promotion — Delta Air Lines - SkyMiles
Best Customer Service — Midwest Airlines - Midwest Miles
Best Elite Level — Alaska Airlines - Mileage Plan
Best Member Communications — Southwest Airlines - Rapid Rewards
Best Web Site — Alaska Airlines - Mileage Plan
Program of the Year — Alaska Airlines - Mileage Plan

Hotel

Best Award — Marriott Hotels - Marriott Rewards
Best Award Redemption — InterContinental Hotels Group - Priority Club Rewards
Best Bonus Promotion — InterContinental Hotels Group - Priority Club Rewards
Best Customer Service — Marriott Hotels - Marriott Rewards
Best Elite Level — InterContinental Hotels Group - Priority Club Rewards
Best Member Communications — Marriott Hotels - Marriott Rewards
Best Web Site — InterContinental Hotels Group - Priority Club Rewards
Program of the Year — Marriott Hotels - Marriott Rewards

Best Affinity Credit Card — Starwood Preferred Guest American Express

Airline

Best Award — Qatar Airways - Privilege Club
Best Award Redemption — Etihad Airways - Etihad Guest
Best Bonus Promotion — El Al Israel Airlines - Matmid Club
Best Customer Service — Etihad Airways - Etihad Guest
Best Elite Level — Qatar Airways - Privilege Club
Best Member Communications — Gulf Air Frequent flyer
Best Web Site — Etihad Airways - Etihad Guest
Program of the Year — Etihad Airways - Etihad Guest

Hotel

Best Award — Marriott Hotels - Marriott Rewards
Best Award Redemption — Starwood - Starwood Preferred Guest
Best Bonus Promotion — Marriott Hotels - Marriott Rewards
Best Customer Service — Starwood - Starwood Preferred Guest
Best Elite Level — Starwood - Starwood Preferred Guest
Best Member Communications — Marriott Hotels - Marriott Rewards
Best Web Site — Starwood - Starwood Preferred Guest
Program of the Year — Starwood - Starwood Preferred Guest

Best Affinity Credit Card — Lufthansa Miles & More Visa/MasterCard

Airline

Best Award — Jet Airways - Jet Privilege
Best Award Redemption — Virgin Blue Velocity
Best Bonus Promotion — Jet Airways - Jet Privilege
Best Customer Service — Jet Airways - Jet Privilege
Best Elite Level — Jet Airways - Jet Privilege
Best Member Communications — Korean Air - Skypass
Best Web Site — Jet Airways - Jet Privilege
Program of the Year — Jet Airways - Jet Privilege

Hotel

Best Award — Marriott Hotels - Marriott Rewards
Best Award Redemption — Starwood - Starwood Preferred Guest
Best Bonus Promotion — Hyatt - Gold Passport
Best Customer Service — Starwood - Starwood Preferred Guest
Best Elite Level — Starwood - Starwood Preferred Guest
Best Member Communications — Marriott Hotels - Marriott Rewards
Best Web Site — Marriott Hotels - Marriott Rewards
Program of the Year — Starwood - Starwood Preferred Guest

Best Affinity Credit Card — Jet Airways Citibank Credit Card