Best Customer Service

Awarded to the program that is easiest to reach, offers prompt answers to concerns and questions, and handles missing credit and award requests with accuracy and speed.

2002

Airline: Southwest Airlines - Rapid Rewards
International Airline: Emirates - Skywards
Hotel: Starwood - Starwood Preferred Guest
International Hotel: Starwood - Starwood Preferred Guest

2001

Airline: Southwest Rapid Rewards
International Airline: Thai Royal Orchid Plus
Hotel: Starwood Preferred Guest
International Hotel: Starwood Preferred Guest

2000

Airline: Midwest Express Frequent Flyer
International Airline: Thai Royal Orchid Plus
Hotel: Starwood Preferred Guest
International Hotel: Starwood Preferred Guest

1999

Airline: Southwest Rapid Rewards
International Airline: Thai Royal Orchid Plus
Hotel: Starwood Preferred Guest
International Hotel: Bass Priority Club Worldwide

1998

Airline: Continental OnePass
International Airline: Qantas Airways Frequent Flyer
Hotel: Hyatt Gold Passport
International Hotel: Holiday Inn Priority Club Worldwide

1997

Airline: Continental OnePass
International Airline: SAS EuroBonus
Hotel: Marriott Rewards
International Hotel: Hilton HHonors Worldwide

1996

Airline: United Mileage Plus
International Airline: SAS EuroBonus
Hotel: Hilton HHonors
International Hotel: Sheraton Club International

1995

Airline: Delta SkyMiles
International Airline: Qualiflyer
Hotel: Marriott Honored Guest Awards

1994

Airline: United Mileage Plus
Hotel: Marriott Honored Guest Awards

1993

Airline: Continental OnePass
Hotel: Marriott Honored Guest Awards

1992

Airline: Continental OnePass
Hotel: Marriott Honored Guest Awards

1991

Airline: Continental OnePass
Hotel: Marriott Honored Guest Awards

1990

Airline: Not awarded
Hotel: Marriott Honored Guest Awards

1989

Airline: United Mileage Plus
Hotel: Marriott Honored Guest Awards

1988

Airline: Alaska Airlines Mileage Plan
Hotel: Not awarded

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