Best Customer Service Awarded to the program that is easiest to reach, offers prompt answers to concerns and questions, and handles missing credit and award requests with accuracy and speed. 2000 Airline: Midwest Express Frequent Flyer International Airline: Thai Royal Orchid Plus Hotel: Starwood Preferred Guest International Hotel: Starwood Preferred Guest 1999 Airline: Southwest Rapid Rewards International Airline: Thai Royal Orchid Plus Hotel: Starwood Preferred Guest International Hotel: Bass Priority Club Worldwide 1998 Airline: Continental OnePass International Airline: Qantas Airways Frequent Flyer Hotel: Hyatt Gold Passport International Hotel: Holiday Inn Priority Club Worldwide 1997 Airline: Continental OnePass International Airline: SAS EuroBonus Hotel: Marriott Rewards International Hotel: Hilton HHonors Worldwide 1996 Airline: United Mileage Plus International Airline: SAS EuroBonus Hotel: Hilton HHonors International Hotel: Sheraton Club International 1995 Airline: Delta SkyMiles International Airline: Qualiflyer Hotel: Marriott Honored Guest Awards 1994 Airline: United Mileage Plus Hotel: Marriott Honored Guest Awards 1993 Airline: Continental OnePass Hotel: Marriott Honored Guest Awards 1992 Airline: Continental OnePass Hotel: Marriott Honored Guest Awards 1991 Airline: Continental OnePass Hotel: Marriott Honored Guest Awards 1990 Airline: Not awarded Hotel: Marriott Honored Guest Awards 1989 Airline: United Mileage Plus Hotel: Marriott Honored Guest Awards 1988 Airline: Alaska Airlines Mileage Plan Hotel: Not awarded Return to Winners' Circle Index